Cactus Computer & Internet

These are some of the unsolicited testimonials taken from Monica's email "kudos" file. 
Some comments have been truncated.

• Thank you SO much for your help and understanding yesterday.  Your fabulous technical support is one reason I've stayed with Cactus Computer for so long (since 2000 I believe. Wow!) M.L. 2/11/15

• I really appreciate all the help you’ve given me over the years, Monica. You’re always so kind and patient. Cactus Computer is a class act!  J.H. 10/16/14

• Tell Tony he’s wonderful!  The drive works.  So does the other one.  Thanks much.  C.G. 9/29/14

• Thanks, Tony and Cactus Computer for looking out for us customers all these years with your alerts, services and reasonable prices. You're so great, and much appreciated even if we forget to tell you sometimes!  J.P. 11/12/12

• Thought that I would send Cactus Computer a thank you note for your effective Palouse Ads website. Over the years that I have utilized this avenue for sales of personal items, I have found it more effective than eBay, AbeBooks, Biblio or the printed classifieds. From exercise equipment to motorcycle, Palouse Ads have produced solid results. Cowboy boots, limited edition fancy belt buckle, trampoline, stepper, full motorcycle leathers & boots have all found sales through your Palouse Ads. Thank you for providing this service -- it has been very productive for us. A.S. 12/10/10

• I'd like to thank you for the outstanding support and cooperation that you, Frank and Tony provided while I was <the business she is leaving>'s IT manager.  I I really appreciated your dedication and professionalism, as well as your quick responses to problems and your willingness to work with me to resolve those problems. L.F. 6/9/08.

• I LOVE Palouse ads.com!  My first attempt placing an ad was very successful.  I received many inquiries to my advertisement(s) and sold my Oak Cabinets very quickly.  I am impressed... and pleased!  Thank You! M.R. 4/23/08.

• Thanks again for all your great service.  I see you all are high rated in this regard.  I will be happy to sing your praises if you need me to.  G.H.M. 4/14/08.

• My wife and I have been so pleased with the [Wireless Internet] customer service you folks provide. We are very thankful to have our service through your company and will do our best to pass on to others the wonderful service we have received. THANK YOU!!!  J.K. 2/4/08.

• Skylink works very very well, thank you for the great service! A.R. 6/14/07.

• We love SkyLink! It is by far the best option for an internet connection in Moscow keep up the GREAT work guys! A.R.  4/16/07.

• I just wanted to thank you guys for the new internet. Its been working out real nice and I'm very pleased with the performance. It's running a lot faster than my previous service with Verizon DSL, which was supposedly rated at the same download and upload speeds as my new service with you. ...  I really can't express enough what a financial and personal relief it is to finally have an affordable, reliable, and responsive internet service here in Pullman. Keep up the great work looking out for us little guys. I'll be sure to spread the good word about your service whenever I can.  J.W. 1/23/07.

• I just wanted to let you know that resetting the password did the trick.  Thank you for your prompt help--that's why we have kept turbonet as our ISP even though we don't live on the Palouse anymore. R.B. 6/27/05

• I just wanted to tell you that I used the remote dial-up feature in both Spokane and Tacoma last week and it worked very well.  Thanks for having such a nice efficient method. J.M. 3/23/05

• Thanks so much for all of your help. I love having you guys as my ISP.  The personal service is awesome.  I wouldn't switch to anyone else.  Have a great day. K. K. 2/24/05.

• You know what they say, “you don’t know what you got, till it’s gone.”  And that is so true in the case of Cactus, your customer support cannot be beat in my opinion.  E. E. 2/7/05.

• Thank you for such fantastic service, you guys are the best providers we have ever had....Thank you. B. M. 12/17/04.

• Just writing to tell you how much I appreciate the firewall and other virus/worm protection you and Tony are constantly adding and upgrading on the mainframe.  I've been with you for about twelve years (she exaggerates - its seven years) now, and have NEVER received a virus or a worm from anybody.  Especially thinking about this because my neighbor told me last night he can't use his new computer because he now has three versions of a worm on his computer.  His server is Adelphia!  Just one more reason I have no use for cable tv....  J. L. 7/26/04.

• Monica,  Just thought I'd pass along my experience. I won a free year of internet from Cactus and just finished using it last month. I had been a <local competitor's> customer for a couple of years and put that account on hold so I could use the free year with you. I was very surprised at how much better your service was, not only speed, but also getting on the web.  There were many times that I had to redial 20-30 times to get on with <them> and I never connected anywhere near where I did with Turbonet. I went back to <them> because I had credit with them that I wanted to use up, but I will definitely switch back to Turbonet as soon as my prepaid time with <them> expires. One note is that their connection speed is actually better now than it was just a year ago, but it is definitely slower all around.  CONGRATULATIONS on a great service!  T. C. 6/25/04.

• Thanks for your help.  I can see bringing you all a lot of customers.  I am still impressed with Frank helping me fix an <competitor's> problem. M. A. 6/3/04.

• Tony,  Thanks for running a good ship.  We like turbonet much better than AOL.  A. S. 4/26/04.

• I had Cactus for about 5-7 years with never a call for tech services.  I signed up for the "Power Link" with Adelphia.  We signed up in November and by the middle of March we had had to call Tech services 9 times.  ...  So I dissolved the "partnership"  with Adelphia and signed up again with Cactus.  R. M. R. 4/10/2004.

• Hi. Just a quick note to say thanks for the ease of Turbonet.  I am currently deployed in Kabul Afghanistan, and with Turbonet, I have no problems checking my email daily.  The Army email that I have sometimes gets bogged down with heavy use.  I never have problems getting into my account here.  Thanks again, D. W.  3/23/2004.

• Tony, it is (the spam filter) neat!  Very simple.  Efficient.  What a blessing.  Thank you. D. G. 11/11/2003.

• Just wanted to let you know that the spam filter works very well, killing about 85-90% of spam. That's a real benefit!  SF 11/8/2003.

• I am totally blind and use an audio screen reader and have just signed up with you. I want to let you know that you have one of the most user friendly web sites for audio screen readers that I have seen in a long time.  No graphic silliness, frame silliness, "just the facts mam". Thank you; I feel it is going to be a pleasure being with you.  R. B.  8/20/2003.

• I appreciate the personal touch at Turbonet, and that's why we've been with you so long. I ... value your efforts at ... running the best ISP in the area.  R. W.  8/12/2003

• Thanks you so much for the detailed reply. I went ahead and signed up with TurboNet yesterday and so far am very impressed.  The response times while browsing are much faster than <a regional DSL service>, and this evening I completed an entire online race without getting booted, something that hasn't happened for a couple of weeks.  Hopefully the good connection to the racing servers will continue.  I would also like to say thanks for the great service in the sign-up process; it all went very smoothly, and it was a nice touch that you offered to take care of the Verizon side of things also.  It is rare to find a company with personal service such as yours in today's marketplace.  I wish you many years of success and hope that our good relationship will continue.  L. C.  3/13/2003

• Thanks you rock my world!  I'd be willing to put a poster in my window advertising the great service of Cactus TurboNet Services!  I'll work something up if you wouldn't be put off.  Cool?  Thanks again!  D. S.  2/22/2003

• Thanks so much, it worked!!!  No shock to you, of course.  The club really does appreciate your hosting and your help.  If we can ever provide testimony, please don't hesitate.  Thanks again.  J.M. Moscow United Soccer, 12/4/2002

• Thank you.  Cactus provides the best dial-up service of any place in the Inland PAC. N. W.  R. L.  4/26/2002

• My experience, after working with both you and <your competition>, is that the performance of Turbonet email is far and away superior to <theirs>.  You are almost never down, and those few times you are, you let us know.  You have superior email forwarding (user-configurable, forwarding to multiple accounts).  Your email server is fast and efficient, and last time I caught a virus, your software trapped my system from tying to send the "badtrans" virus to people on my address list before the mail actually left Cactus.  I ALWAYS recommend you over <your competition>.D. P.  12/13/2001

• All is well here with the move and new job.  We miss the Palouse but this area has lots of great things going for it as well.  I appreciate all the help, both at work and our personal account, you and the whole Cactus staff have given me and my wife over the past 12 years.  If there is ever anything I can do for you, or if you need a recommendation, please let me know.  ...  Again, we appreciate you all very much.  So far the comparable services we have found over here do not stack up to the service you all give, in quality of service or help.  Want to open a branch over here?  Your first customer is waiting!  J. F.  12/3/2001

• Thanks again.  I'll happily recommend Cactus DSL to any of my IBM colleagues in the Eastern Washington/Idaho area.  S. F.  9/12/2001

• Well I want you to know your reply is the main contributing factor to me never wanting to leave Cactus.  Thanks for answering questions.  Other companies have a hard time with that.  Thanks.  B. T.  8/30/2001

• When I got there, the mail volume was holding 550mb of trash with 70mb free; I would have heard about it tomorrow without a doubt.  Although I have some telemetry there I don't even have any baseline data yet to make it meaningful.  Your attention to logs and diagnosis saved me plenty of time and the city plenty of downtime; I suspect most ISP's don't perform at that level, but we've come to expect that of Turbonet - you do good work.  J. C.  8/27/2001

• Ergo-- You have figured it out!!  Thanks, it worked like a charm!  As always, your technical support and responsiveness to problems is amazingly timely and helpful -- on a Sunday no less!  Thanks again for all your help!  N. S.  8/5/2001

• Since coming to the Palouse in 1993 we have found your store and Internet services the best in both value and service.  We'll miss all of you.  D. W.  6/3/2001

• Thanks for fixing the down problem with the sites this morning, and just generally being efficient.  Boy, am I glad I moved our biz back to Cactus!  L. B.  3/24/2001

• It worked!!!  Thank you so much for your help.  Cactus has once again earned my undying respect for being simultaneously amazingly knowledgeable, responsive, and friendly.  How could anyone in the Palouse use anyone else?  D. P.  8/22/2000

• Thanks!  It truly is a pleasure to work with someone who understands customer service.  Near as I can tell, this seems to be a dying notion in business these days.  Again, thanks.  R. H.  2/5/2001

• I should have sent you a message ere this.  Would you please tell Tony that the lady from Troy who called because her computer was locked up and wouldn't move has been up and going for a week.  I appreciated his time so much.  He talked to me on the phone and gave me advice.  Thank you for being such a nice place to deal with.  E. D.  1/31/2001

• Thanks for the great Internet service. I had occasion to have to use my daughter's <national ISP> service when I was visiting her last week in Tucson.  I now have a much greater appreciation for what a wonderful service you provide.  B. S.  12/30/2000

• I am moving from the Palouse back to the west side of Washington, but I'm keeping my Cactus account and keeping my website here.  I just wanted to say that I've really appreciated the service and care from Monica and Tony especially and many others who have helped me from time to time.  Yours is the kind of business I hope thrives and flourishes in today's world and it's the kind of business that I feel good about supporting.  E. H.  12/19/2000

• Thanks again for your help. I appreciate a company that makes the effort to provide good customer support and promptly!  I don't know who to send kudos to, but wanted to tell you I find Turbonet to be the "best deal" I've found in a long time.  I'm really pleased with my ISP.  In the past 5 years, I've lived coast to coast (Seattle to Norfolk, VA) and several places in between.  I've used a dozen different servers.  Turbonet is proving to be superior to any of them I've tried.  I'm reminded of this each time I chat with friends and hear their complaints about their servers.  I certainly didn't expect so much quality for the rates we pay!  My modem (antiquated as it is) doesn't know what to do with a consistent and uninterrupted connection.  J.D.  9/12/2000

• Not only has Turbonet been the best ISP I have ever dealt with as I have moved around the country in the last 5 years, but I have recommended you to a number of
  friends in the Palouse and will continue to do so.  T. R.  4/8/1998