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E-Mail Support > Outlook Express > Troubleshooting

Troubleshooting

Run Outlook Express.
Click on the "Tools" menu, and pick "accounts". Click the mail tab if it's not already forward.
You should get a screen like the top one at right.
Click the "properties" button. You will get the next screen below.
Make sure your email address is correct, and that the box at the bottom is checked. Then click the "servers" tab at the top to get the bottom screen.
If you are having trouble receiving email, the problem may be with your account name (it should not contain your entire email address, just the first part) or with the POP3 server name. If you have a TurboNet email address, such as Monica@TurboNet.com, or if we host your domain on our mail servers, the POP3 server should be as below, mail.turbonet.com (or pop.turbonet.com also works). If your email domain is hosted somewhere else, for instance, at WSU, then the POP3 server name should correspond to that email address. For instance, it might be mail.wsu.edu.
Note that if we host your non-TurboNet domain on our mail servers, there may be an additional "tag" at the end of your username to indicate which domain. For instance, Monica@PearlTrans.com had a username of monica.pt.
If you are having trouble sending email, the problem is likely your SMTP server name. If you dial in to us, have our ADSL, or otherwise connect to the Internet via Cactus Computer's TurboNet network, the SMTP server should be as below, mail.turbonet.com. If you use another ISP to connect to the Internet, such as Earthlink, AOL, etc., then the SMTP name should correspond to that ISP, for instance, smtp.earthlink.net.